Contact Information

Last updated: 20 July 2026

Navella is operated by:

Legal business name: MATHEUS CASTRO AGENCIA DE PUBLICIDADE LTDA
Trading name: Navella
Company registration: CNPJ 48.401.249/0001-35
Country of establishment: Brazil

Business address

Rua José Marques Caldeira, 290
São José do Rio Preto – SP
15047-091
Brazil

Returns address

Unless different instructions are provided to you in writing, returns should be sent to:

MATHEUS CASTRO AGENCIA DE PUBLICIDADE LTDA
Rua José Marques Caldeira, 290
São José do Rio Preto – SP
15047-091
Brazil

Please contact us before sending a return so that we can provide the applicable return instructions.

Customer service

Customer support is provided by email.

When contacting us about an order, please include:

• Your full name;
• Your order number;
• The email address used during checkout; and
• A clear description of your question or issue.

For damaged, faulty or incorrect products, include photographs where reasonably possible. Your statutory rights are not affected if photographs are unavailable.

Contact

For general enquiries, orders, deliveries, returns, complaints or privacy matters, contact:

Email: help@shopnavella.com