Terms of Service

Last updated: 20 July 2026

These Terms of Service govern your use of the Navella website and purchases made from Navella.

Navella is a trading name operated by:

MATHEUS CASTRO AGENCIA DE PUBLICIDADE LTDA
CNPJ: 48.401.249/0001-35
Rua José Marques Caldeira, 290
São José do Rio Preto – SP
15047-091
Brazil

By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms limits or excludes the mandatory rights of consumers under UK law.

Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you are under 18, a parent or legal guardian must place the order on your behalf.

Products

We take reasonable care to describe and present our products accurately.

Product photographs are illustrative. Colours may appear differently depending on lighting, photography and device display settings. Minor variations in colour, texture, stitching or measurements may occur where they do not make the product materially different from its description.

Measurements and sizing information are provided as a guide. Please review the relevant size chart before ordering.

Product availability

All products, sizes and colour combinations are subject to availability.

Adding an item to your basket does not reserve it. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate alternative where possible or issue a refund.

Two-item sets and promotional bundles

Where a product is offered as “Buy One, Get Two”, “Two for One” or as a two-item set:

• You will receive the quantity and colour combination displayed on the product page;
• Available combinations and sizes will be shown before purchase;
• Both items form part of a single product bundle;
• Both items must normally be returned when cancelling or returning the complete set;
• Any refund will reflect the amount actually paid for the set; and
• The offer remains subject to product availability and any conditions displayed at the time of purchase.

Prices and currency

All prices are displayed in pounds sterling (£).

The total product price, delivery charge and any other amount payable to Navella will be displayed before you submit your order.

We may change prices at any time, but a price change will not affect an order that has already been accepted.

If a price is clearly incorrect because of an obvious error, we may reject or cancel the affected order. If payment has already been taken, we will refund the amount paid.

Orders and contract formation

Your order represents an offer to purchase goods from Navella.

After placing an order, you should receive an electronic acknowledgement. This acknowledgement does not necessarily mean that the order has been accepted.

A contract is formed when we send confirmation that your order has been accepted.

We may refuse or cancel an order where:

• A product is unavailable;
• Payment is not authorised;
• Fraud or misuse is reasonably suspected;
• Delivery cannot be made to the supplied address;
• There is an obvious pricing or product-information error; or
• The order breaches these Terms.

If we cancel an order after taking payment, we will refund the amount due.

Payment

Payment must be made using one of the available methods shown at checkout.

You confirm that:

• You are authorised to use the selected payment method;
• The payment and billing information supplied is accurate; and
• Sufficient funds or credit are available to complete the purchase.

Payments may be processed by third-party payment providers under their own terms and privacy policies.

Delivery

We currently deliver only to addresses within the United Kingdom.

Available delivery options, costs and estimated timeframes will be displayed at checkout. Unless a different period is expressly agreed, goods will be delivered within 30 days of the contract being formed.

Additional information is available in our Shipping Policy.

Delivery address

You are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment or dispatch has begun.

This does not limit our obligations where a delivery problem was caused by Navella or one of our delivery providers.

Risk and ownership

Responsibility for the goods passes to you when they are delivered into your physical possession or that of a person identified by you to receive them.

Ownership of the goods passes to you after we receive full payment.

Taxes, customs and import charges

Navella is operated from Brazil, and orders may be fulfilled through international supply and logistics partners.

Any delivery charge, tax, customs duty, import charge or handling fee payable by you must be disclosed before the order is submitted where required by law.

If a courier requests an unexpected payment that was not disclosed during checkout, contact us before paying or refusing the parcel.

Cancellations, returns and refunds

Your cancellation and return rights are explained in our Return and Refund Policy.

UK consumers normally have 14 days after delivery to notify us of a cancellation and a further 14 days to return the goods.

Nothing in these Terms restricts your statutory rights concerning faulty, damaged, incorrect or misdescribed goods.

Promotions and discount codes

Promotions are subject to the conditions displayed with the relevant offer.

Unless otherwise stated, promotional codes:

• Must be used before their expiry date;
• Cannot be exchanged for cash;
• May be limited to one per order;
• May exclude specified products or collections; and
• Cannot be used fraudulently or contrary to their stated conditions.

We reserve the right to withdraw or correct a promotion where there has been an obvious error, fraud or misuse. This will not remove rights acquired under an order already accepted unless permitted by law.

Acceptable website use

You must not:

• Use the website for an unlawful or fraudulent purpose;
• Interfere with its operation or security;
• Introduce malware or harmful code;
• Attempt to gain unauthorised access to the website or another account;
• Use another person’s identity or payment details without authority;
• Submit false or misleading information;
• Scrape or automatically extract website content without permission; or
• Infringe our intellectual property or that of another person.

Intellectual property

Website content, including text, photographs, graphics, layout, branding and design elements, is owned by or licensed to Navella and is protected by applicable intellectual-property law.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, republish, modify or commercially exploit our content without prior written permission, except where permitted by law.

Reviews and customer content

If you submit a review, photograph or other content, you confirm that:

• You have the right to submit it;
• It is based on a genuine experience;
• It is accurate and not misleading;
• It does not infringe another person’s rights;
• It is not unlawful, abusive or discriminatory; and
• Any incentive connected with the content has been clearly disclosed.

We may moderate or remove content where reasonably necessary. We will not create or knowingly present fake consumer reviews.

Third-party services and links

Our website may use or link to services operated by third parties, including payment, delivery, analytics and social-media providers.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party content or services outside our reasonable control.

Website availability

We aim to keep the website available and accurate, but cannot guarantee uninterrupted or error-free access.

We may suspend or change parts of the website for maintenance, security, legal or operational reasons.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Defective products where liability cannot lawfully be excluded;
• Breach of mandatory consumer rights; or
• Any other matter for which liability cannot legally be restricted.

For consumer purchases, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products sold through the website are intended for personal use. We are not responsible for business losses arising from goods purchased wholly or mainly for commercial purposes, to the extent permitted by law.

Events outside our reasonable control

We are not responsible for delay caused by events outside our reasonable control, provided that we take reasonable steps to minimise the effect and keep you informed.

If a delay becomes substantial, you may have the right to cancel the affected order and receive a refund under applicable law.

Complaints

If you have a complaint, contact us with:

• Your full name;
• Your order number, where applicable;
• A clear description of the issue; and
• Any relevant supporting information.

We will review the matter and attempt to provide an appropriate resolution.

Governing law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of mandatory consumer protections applicable where you live and may bring proceedings in the courts available to you under applicable law.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

No waiver

If we delay or fail to enforce a right, this does not mean that the right has been waived.

Changes to these Terms

We may update these Terms for legal, security or operational reasons.

The Terms applying to an order will normally be those published when the order was placed, unless a change is required by law.

Contact

For questions about these Terms, an order or a complaint, contact:

Email: help@shopnavella.com